Refunds and returns policy

Delivery

When will I get my order?

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location. See estimate timeframes below, but please also note the COVID-19 section below explaining the possibility for current delays due to various restrictions around the world.

• USA: 3–4 business days
• Europe: 6–8 business days
• Australia: 2–14 business days
• Japan: 4–8 business days
• International: 10–20 business days

COVID-19​ When will I get my order?

Fulfillment times [for all products/t-shirts/phone cases/etc.] may be longer than usual and may continue to increase until things get back to normal. We're seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.

It's difficult to predict the shipping times. You can ​follow Printful’s product manufacturing times and add an additional time for shipping on top of them

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Where will my order ship from?

We work with an on-demand order fulfillment company with facilities worldwide!

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Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office.

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Where is my order? I was expecting it by now.

Before you get in touch, can you do the following first:

• Check your shipping confirmation email for any mistakes in the delivery address.
• Ask your post office if they have your parcel
• Ask your neighbours in case the courier left the package with them and didn't leave you a note

If none of the above work. Get in touch with us at orders@weloveoutfitters.com with your order number.

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Orders

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How do I track my order?

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, please send us an email at orders@weloveoutfitters.com.

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I received a wrong/damaged product.

First off I'm so sorry the product you ordered arrived damaged. To help resolve this for you quickly, please email orders@weloveoutfitters.com within a week of receiving the item attach photos of the damaged goods, your order number, and any other details you may have about your order. And we'll resolve it!

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Returns

What’s your return policy?

WeLove currently doesn't offer returns and exchanges, but if there’s something wrong with your order, please get in touch by emailing us at orders@weloveoutfitters.com.

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Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at orders@weloveoutfitters.com with photos of wrong/damaged items and we’ll sort that out for you.

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Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts — we have one for every item listed in the store, just under the add to cart button.

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Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 1 week after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 4 weeks. If Printful's facility isn't used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Printful reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.